FAQ
What delivery options do you offer?
We offer a home delivery service as well as same day delivery within the UAE. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery times.
For US orders we currently use DHL express shipping.
How Can I Track My Item?
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
How do I return or exchange an item
We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 14 days of purchase. For more details on returns and exchanges please refer to our returns policy.
Where is VIREN clothing made
Our products are currently manufactured in Sri Lanka and Vietnam.
What size should I buy?
You can view our size guide along with measuring tips here. If you are currently in between sizes we recommend sizing down.
How do I take care of Viren products?
Whilst garment care may vary from style to style, following these general rules will ensure
the best care for your clothes for years to come.
- Machine wash cold with similar colours, wash inside out.
- Do not soak, bleach or wring.
Hang dry in shade. - Do not tumble dry.
- Do not iron on prints or trims.
- Do not Dry Clean.
Pro tip - To prolong the life of your Viren clothing, it's advisable to avoid
tumble drying and avoid washing them together with towels or items with
velcro fastenings.
What payment methods are available?
Currently we accept the following payment methods, mastercard, visa, applepay, american express and paypal.
Do you sell gift cards?
Yes gift cards can be purchased here
How can I find out about new product releases?
For insights into future product drops and back in stock notifications please sign up to our email and newsletter system.
How can I contact customer service
For any queries please fill out the contact form, we always aim to respond within 24 hours.